Draft for legal review. This document has not yet been reviewed by a qualified legal professional.
How to complain
Email contact@aeroclicktravels.online or call +1 (818) 666-1777. Please include your name, booking reference, what happened, and what outcome you are looking for. Attach any relevant documents.
Acknowledgement
We log every complaint and send you an acknowledgement with a reference number. We acknowledge complaints promptly and within the time allowed by applicable law.
Investigation
A team member not involved in the original matter examines your booking records and correspondence. Where the airline is involved, we raise the issue with it and share its response with you.
Our response
We reply in writing, explaining what we found and what we will do, within the time allowed by applicable law. If a matter depends on an airline, we tell you and keep you updated.
Grievance Officer
If you are not satisfied, you can escalate to our Grievance Officer, who can be reached at contact@aeroclicktravels.online. The Grievance Officer is appointed in line with the Consumer Protection (E-Commerce) Rules 2020 and applicable data protection law.
Further options
You may also approach the National Consumer Helpline or a consumer commission under the Consumer Protection Act 2019. This policy does not affect those rights.
Complaints about airlines
Issues with the flight itself, such as delays, denied boarding or baggage, are the airline's responsibility. We will help you direct a complaint on a booking made through us, but the airline decides it.
Who we are
- AEROCLICK TRAVELS PRIVATE LIMITED
C-142, Nehru Colony
Dehradun, Uttarakhand 248001
India - contact@aeroclicktravels.online
- +1 (818) 666-1777
- 24 hours a day, 7 days a week