Travel support
Travel support
Pick the topic that matches your situation. Each one explains what we need from you and what happens next.
Support topics
Change a flight
New date, time or route, quoted before any change is made.
Learn moreCancel or claim a refund
What your fare allows, and how the refund is tracked.
Learn moreCorrect a name
Match the ticket to the traveller's ID.
Learn moreSeats and upgrades
Seat requests and cabin upgrade options.
Learn moreManage a booking
Look up the status of a booking made with us.
Learn moreRequest a callback
Leave your details and an agent will call you.
Learn moreBefore you contact us
- Keep your booking reference to hand; it lets us find your trip in one step.
- Check that the booking was made through Aeroclick Travels. For tickets bought from an airline directly, contact that airline.
- Note the names of the travellers affected and exactly what you want changed.
- Never send card details or passwords by email or chat. We will never ask for them that way.
Booked directly with an airline? Please contact that airline — we can only act on bookings made through Aeroclick Travels.
Ready to plan a flight?
Send your route and dates. An agent will come back with options and a full cost breakdown, and nothing is booked until you say so.