Aeroclick Travels
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Policy

Terms and Conditions

These terms explain what Aeroclick Travels does, what we need from you, how bookings and fees work, and where our responsibility ends and an airline's begins.

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About these terms

These terms apply when you use aeroclicktravels.online or ask AEROCLICK TRAVELS PRIVATE LIMITED ("Aeroclick Travels", "we") to arrange or manage a flight. By sending a request you agree to them. Specific topics are covered in more detail in our other policies, which form part of these terms.

What we are

Aeroclick Travels is an independent travel agency. We arrange flights on your behalf with airlines. We are not an airline, we do not operate any flight, and we are not affiliated with or endorsed by any airline or government body. See our Airline Relationship Disclosure.

Current state of the website

The online booking flow on this website is being prepared. Fares displayed are sample fares for demonstration and are not offers to sell. No ticket is issued online at present. All bookings are arranged through an agent, who confirms the current fare with you before payment.

How a booking is made

You send a request. We respond with a written quote setting out the flight, the fare conditions, the airline fare and taxes, and our service fee. A booking is made only when you approve the quote and we receive payment. The contract for carriage is between you and the airline, under the airline's conditions of carriage. Details are in our Booking and Ticketing Terms.

Your responsibilities

  • Give accurate traveller names, exactly as on the ID used for travel, and correct contact details.
  • Check every quote and itinerary we send and tell us promptly about any error.
  • Hold valid passports, visas, health documents and any other entry requirements.
  • Follow the airline's check-in, baggage and boarding rules.
  • Use the website lawfully, as set out in our Website Usage Policy.

Fees and payment

Our service fee is separate from the airline fare and is shown before you pay. See the Service Fee Policy and Payment Policy.

Changes, cancellations and refunds

Airline fare rules decide whether a booking can be changed or refunded and at what cost. We act only after you approve a quote. See our Changes and Rebooking Policy and Refund and Cancellation Policy.

Limits of our responsibility

We are responsible for arranging your booking with reasonable care and for acting on your approved instructions. We are not responsible for the airline's performance of the flight, including delays, cancellations, schedule changes, denied boarding or baggage handling, which are the airline's responsibility under its conditions and applicable law. Nothing in these terms limits any right you have under the Consumer Protection Act 2019 or other law that cannot be limited.

Complaints and governing law

Please raise any concern through our Complaints Handling Policy. These terms are governed by the laws of India, and the courts of competent jurisdiction in India have jurisdiction, without affecting your right to approach a consumer commission under applicable law.

Changes to these terms

We may update these terms. The version that applies to your booking is the one in force when you approved your quote.

Who we are